Skyflite 30-Day Online Returns Policy

At Skyflite Luggage, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a refund, subject to the terms and conditions outlined below.

Returns Eligibility

To be eligible for a return:

• Items must be returned within 30 days of the date of delivery.
• Items must be unused, in their original packaging and in a resalable condition, with all original tags and labels attached.
• Proof of purchase is required to process any return.

Non-Returnable Items

We are unable to accept returns for:

• Items that have been used, damaged or altered after delivery.
• Customised or personalised products.
• Items that have been exposed to water, chemicals or extreme conditions.
• Products with missing or damaged original packaging that are no longer in a resalable condition.

How to Return an Online Order

1. Contact us

Please contact our Customer Service team at enquiries@skyflite.co.uk to let us know you would like to make a return.

2. Arrange your return

Unless the item is faulty or incorrect, return postage is the responsibility of the customer. You may use a carrier of your choice.

Please retain your proof of postage until your return has been processed.

3. Package your item

Please ensure your item is securely packed in its original packaging to prevent damage during transit.

4. Send your return to:

Skyflite Luggage Ltd
MTD Group Distribution Centre
Stapleford Airfield
Nr Abridge
Essex
RM4 1SJ

5. Refund processing

Once we receive your return, we will inspect the item to ensure it meets our returns criteria.

If the returned item does not meet the conditions of our returns policy, we reserve the right to reject the return or issue a partial refund, where appropriate.

Refunds & Exchanges

• Approved refunds will be issued to the original payment method within 7–10 business days of receiving and inspecting your return.
• If you request an exchange, we will assess the returned item before arranging a replacement.
• If the item does not meet our exchange criteria, we will contact you to discuss the available options.
• Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.

Incorrect Items

If you have received an incorrect item, please contact us within 7 days of delivery at enquiries@skyflite.co.uk.

We will arrange an appropriate resolution, including a replacement or full refund, and we will cover the associated return postage costs.

Manufacturing Faults & 5-Year Guarantee

All Skyflite luggage is covered by our 5-year guarantee against manufacturing defects.

If your product develops a fault that is covered by our guarantee, we will arrange an appropriate resolution and cover the cost of returning the faulty item to us.

For full terms and exclusions, please refer to our Skyflite 5-Year Guarantee Policy.

Contact Us

If you have any questions about your return or need further assistance, please contact our Customer Service team at:

enquiries@skyflite.co.uk

We appreciate your business and thank you for choosing Skyflite Luggage.