Once your order has been dispatched, you'll receive a dispatch confirmation email with your tracking information.

You can use the tracking link provided to follow your parcel's progress and view the latest delivery updates directly with the courier.

If you haven't received your dispatch confirmation, please check your junk or spam folder first. If you still can't find it, or if you're experiencing any issues with your delivery, please contact our Customer Service team and we'll be happy to help.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Many of our cabin suitcases are designed to meet the cabin baggage requirements of major airlines.

As baggage allowances vary between airlines and fare types, we always recommend checking your airline's latest cabin baggage policy before travelling.

All suitcase dimensions shown on our website include the wheels, handles and any fixed external components.

Measurements are taken from the ground to the highest fixed point of the suitcase.

Many of our suitcases feature an expandable section, allowing you to increase the packing capacity by up to 20% for when you need extra space.

Please refer to the individual product description to see whether your chosen suitcase includes this feature.

ABS is a lightweight, durable and impact-resistant material that provides excellent protection while keeping your suitcase easy to handle.

Polypropylene is an advanced material that offers increased flexibility and enhanced impact resistance, making it particularly well suited to frequent travel.

Both materials are designed to withstand the demands of travel, with each offering its own unique benefits.

We dispatch all orders using DPD Overnight Delivery service.

Allowing you to track your parcel from dispatch through to delivery.

At the moment, we only deliver within the UK and do not offer international shipping.

If this changes in the future, we'll update our website with the countries we ship to and the available delivery options.

Standard UK delivery costs £5.99.

Delivery is free on all UK orders over £50.

Current delivery charges are shown at checkout before payment.

To arrange a return, please contact our Customer Service team.

Returns are the responsibility of the customer.

If your suitcase has been damaged during your journey, we recommend contacting your airline or carrier to begin their claims process. It's always a good idea to inspect your luggage when you collect it, so any damage can be identified before you leave the airport or station.

If you have any questions about your luggage, please don't hesitate to contact our customer service team.

If your order arrives damaged, please contact our customer service team as soon as possible and include photographs of the damage.

We'll review the issue and advise you on the next steps.

Yes, all Skyflite luggage is covered by a 5-year guarantee against manufacturing defects.

The guarantee is valid through the original retailer and requires proof of purchase.

Please see our guarantee policy for full details.

The guarantee does not cover:

• Damage caused during airline or third-party transit
• Accidental damage
• Wear and tear
• Cosmetic damage
• Misuse or improper handling
• Forgotten lock combinations
• Damage caused by overpacking

Please see our guarantee policy for full details.

Yes, shopping on the Skyflite website is secure. Our checkout is powered by Shopify, which uses SSL (Secure Sockets Layer) encryption to protect your personal and payment information during transmission.

All payments are processed securely by trusted payment providers, helping to keep your information safe throughout the checkout process.

If you have a valid promotional code, simply enter it in the discount code box during checkout and click "Apply" before completing your purchase.

Only one discount code can be used per order unless otherwise stated, and promotional codes can't be applied after an order has been placed.

No. Your built-in lock is designed to be opened using your chosen combination. The keyhole is for authorised airport security personnel only, and customer keys are not supplied.

First, double-check that you're entering the correct combination and that the numbers are aligned accurately. If the lock still won't open, try the default combination of 0-0-0 in case your personal code was not successfully set.

If the lock still does not open, please contact our Customer Service team as soon as possible at enquiries@skyflite.co.uk.

Do not attempt to force the lock open, as this may permanently damage the locking mechanism and could affect your warranty.